Refund policy

We accept return requests for eligible items within 14 days after delivery. Please contact Flora Acre Support before sending anything back.

Starting a return

To request a return, email support@floraacre.com with your order number and a brief description of the issue. If your return is approved, we will provide return instructions and the return address.

Please do not send your purchase back without return authorization. Items sent without prior approval may be delayed, refused, or not eligible for a refund.

Return eligibility

To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase is required.

Items that have been used, planted, damaged after delivery, altered, or returned without authorization may not be eligible for return or refund. Product-specific limits may also apply if stated on the product page.

Order cancellation

We accept cancellation requests before the product has shipped or entered production. If your cancellation is approved before shipment or production, your payment will be refunded. We cannot cancel an order after it has already shipped.

Damaged, defective, missing, or incorrect items

Please inspect your order after delivery. If your item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible with your order number and clear photos of the item and packaging.

Return shipping

Customers will only be charged once at most for shipping costs related to a return. Flora Acre does not charge a restocking fee for returned products.

Refunds

After an approved return is received and inspected, we will notify you whether the refund is approved. If approved, the refund will be processed to the original payment method. The time required for the credit to appear may vary by payment provider, credit card company, or bank.

Late or missing refunds

If an approved refund has not appeared, first check your bank account again, then contact your credit card company or bank. Processing times can vary. If you have completed these steps and still need help, contact Flora Acre Support.